Publisher’s Promise

Publisher's Promise: Love this book or your money back Hachette Australia and Hachette New Zealand take great pride in their Publisher’s Promise and this special label will only ever appear on a select few titles that we are confident readers will enjoy.

If for some reason you do not enjoy a book bearing the promise, return the Publisher’s Promise sticker with your receipt and a short explanation detailing why you did not like the book. Please do not return the book. Make sure you include your address and Hachette will mail you a refund cheque anywhere in Australia or New Zealand.

If you love this book—and we are confident that you will—please send us your receipt and a note telling us why you enjoyed the book and we will send you another book free that we hope you will enjoy just as much! Don’t forget to include your address.


The Publisher’s Promise promotion is open to residents of Australia and New Zealand and may be cancelled at any time.

Requests for book refunds must be accompanied by an original receipt and must be received on or before the valid until date listed below for the relevant book title.

Each Publisher’s Promise is valid for three months after the date of release. After this time no further refunds or giveaways will be offered.

We want to hear what you think!

Send your correspondence to the address in your country (include the Publisher’s Promise sticker if you are requesting a refund):

Australian customers

Publisher’s Promise Promotion
Hachette Australia
Level 17, 207 Kent St
Sydney NSW 2000

New Zealand customers

Publisher’s Promise Promotion
Hachette New Zealand
4 Whetu Place
Mairangi Bay
Auckland NZ

Comments offered by consumers may appear as quotes in future promotional material.

Expired Publisher's Promise offers

Cover of Lexicon


Max Barry

9781444764666   $29.99   Paperback - C Format   July 2013

Words are weapons and one man is immune, in this dazzlingly original high-concept thriller from Australian author Max Barry. (Full details)

Publishers Promise valid until 25 September 2013

Cover of Little White Lies

Little White Lies

Lesley Lokko

9781409142485   $29.99   Paperback - C Format   June 2013

LITTLE WHITE LIES is the glorious new novel from the bestselling Lesley Lokko; an epic tale of three women whose lives interweave over decades. (Full details)

Publishers Promise valid until 28 August 2013

Cover of Trust Your Eyes

Trust Your Eyes

Linwood Barclay

9781409115038   $29.99   Paperback - C Format   September 2012

Number One bestseller Linwood Barclay delivers another masterclass in suspense. (Full details)

Publishers Promise valid until 11 December 2012

Cover of Gods of Gotham

Gods of Gotham

Lyndsay Faye

9780755386758   $29.99   Paperback - C Format   March 2012

One of the breakout debuts of 2012 - a unique historical thriller set in melting pot New York. (Full details)

Publishers Promise valid until 13 June 2012

Cover of Fall


Claire Mcgowan

9780755386345   $29.99   Paperback - C Format   February 2012

THE FALL is a gripping psychological crime novel by an exciting new author, but with the potential to appeal to an audience beyond the world of crime. (Full details)

Publishers Promise valid until 14 May 2012