Jack Cochran, MD, FACS, is the executive director of The Permanente Federation. The Permanente Federation represents the national interests of the regional Permanente Medical Groups, which employ more than 17,000 physicians who care for 9.1 million Kaiser Permanente members. Prior to this role, Dr. Cochran served as executive medical director, president, and chairman of the board of the Colorado Permanente Medical Group for Kaiser Permanente. Dr. Cochran serves as a member of the board of directors of the Alliance of Community Health Plans and the UCSF Global Health Group Advisory Board. He is also a past president of the Consortium for Community centreed Comprehensive Child Care (C6). Dr. Cochran earned his medical degree from the University of Colorado and served residencies at Stanford University Medical centre and the University of Wisconsin Hospital. He is board certified in otolaryngology (head and neck surgery) and in plastic and reconstructive surgery.Charles Kenney is the author of Transforming Health Care: Virginia Mason Medical centre's Pursuit of the Perfect Patient Experience, which received the 2012 Shingo Research and Professional Publication Award. He is the author of two other works: The Best Practice: How the New Quality Movement Is Transforming Medicine, and coauthor, with Maureen Bisognano, of Pursuing the Triple Aim: Seven Innovators Show the Way to Better Care, Better Health, and Lower Cost. He formerly worked as a reporter and editor at the Boston Globe.