A newly revised and updated edition the bestselling classic guide to effective communication
While no single conversation is guaranteed to change the trajectory of a career, a company, a relationship, or a life, any single conversation can.
In this revised edition of FIERCE COVERSATIONS - the bestselling classic guide to getting your message across and getting what you want - master teacher and leader Susan Scott gives you the tools to transform the con versations central to your success, and teaches you how to fiercely and honestly cut through the noise and clutter. You'll learn how to:
*OVERCOME BARRIERS TO MEANINGFUL CONVERSATIONS
*EXPRESS WHO YOU ARE AND WHAT YOU BELIEVE
*ENCOURAGE OTHERS TO REVEAL THEIR TRUE OPINIONS
*CONFRONT TOUGH ISSUES WITH CONFIDENCE AND SENSITIVITY
*HANDLE STRONG EMOTIONS-ON BOTH SIDES OF THE TABLE
*INCREASE CLARITY AND IMPROVE UNDERSTANDING
*INSPIRE CREATIVITY, PROBLEM SOLVING, AND PASSION
*BUILD STRONG RELATIONSHIPS WITH COLLEAGUES, CLIENTS, FRIENDS AND FAMILY
Packed with case studies, exercises and questionnaires, Fierce Conversations shows you how to bring about real change in the workplace and at home. It's time to change the conversation.
[Susan Scott is] the master teacher of positive change through powerful communication - Peter Neill, Executive Director, AT&T Wireless