Imprint
- How To Books
- Robinson
- Robinson
- How To Books
How to be Confident and Assertive at Work: Practical tools and techniques that you can put into use immediately
Prose: non-fiction, Self-help & personal development, Advice on careers & achieving success
-
Imprint
How To Books
- Paperback Jun 25, 2010 | 9781845284213 | RRP $37.00 Buy Now
- Paperback Jan 15, 2015 | 9781845285968 | RRP $24.99 Buy Now
- e-Book Jan 8, 2015 | 9781472119407 | RRP $12.99 Buy Now
- e-Book Jun 1, 2011 | 9781848034259 | RRP $19.99 Buy Now
-
Imprint
Robinson
- Paperback Jun 25, 2010 | 9781845284213 | RRP $37.00 Buy Now
- Paperback Jan 15, 2015 | 9781845285968 | RRP $24.99 Buy Now
- e-Book Jan 8, 2015 | 9781472119407 | RRP $12.99 Buy Now
- e-Book Jun 1, 2011 | 9781848034259 | RRP $19.99 Buy Now
-
Imprint
Robinson
- Paperback Jun 25, 2010 | 9781845284213 | RRP $37.00 Buy Now
- Paperback Jan 15, 2015 | 9781845285968 | RRP $24.99 Buy Now
- e-Book Jan 8, 2015 | 9781472119407 | RRP $12.99 Buy Now
- e-Book Jun 1, 2011 | 9781848034259 | RRP $19.99 Buy Now
-
Imprint
How To Books
- Paperback Jun 25, 2010 | 9781845284213 | RRP $37.00 Buy Now
- Paperback Jan 15, 2015 | 9781845285968 | RRP $24.99 Buy Now
- e-Book Jan 8, 2015 | 9781472119407 | RRP $12.99 Buy Now
- e-Book Jun 1, 2011 | 9781848034259 | RRP $19.99 Buy Now
This book offers practical tools and techniques that you can put into use immediately.
This book will restore your self esteem and help you to command the respect to which you're entitled at work. It will provide you with practical tools that you can put into use immediately, enabling you to: - Be valued for who you are - Ask for what you're entitled to - Say 'no' when you have a right to do so - Have your opinions & ideas respected and heard - Stand up for yourself - Handle difficult situations calmly and successfully
Contents: Introduction; PART 1: THE TOOLBOX; 1. Behavioural flexibility; 2.What is assertion?; 3. Our verbal behaviour; 4. Non-verbal behaviour; 5.Visualisation; 6. Self-talk; 7. Rights and personal permission; 8. Beliefs; 9. Win:Win outcomes; 10. Saying noA"; 11. Meeting behaviours; PART 2: WORK SITUATIONS; 12. Handling aggression; 13. Productive appraisals; 14. Managing your boss; 15. Co-operative colleagues; 16. Healthy customer relations; 17. Fair disciplinary interviews; 18. Successful job interviews; 19. Contributing to meetings; 20. Asking for a pay rise; 21. Presentations to be proud of; 22. Assertive selling; 23. Handling senior managers; 24. Managing your staff; 25. Reliable suppliers; 26. Working with volunteers; 27. Further help needed?; Index.
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