(as at 8 August 2018)
Hachette Australia Pty Ltd (ABN 3200 088 4855) (Hachette) is committed to protecting and respecting your privacy and takes seriously its obligations under the Privacy Act 1988 (Cth), the Privacy Act 1993 (NZ), and similar legislation in other countries (including the General Data Protection Regulation (GDPR) that applies in European Union countries (including the United Kingdom) and the UK Data Protection Act 2018. As a result, Hachette has implemented practices, procedures and systems to comply with its legal obligations and, in particular, to:
maintain the confidentiality and security of personal information it collects and holds; and
manage its systems, practices and procedures in an open and transparent way.
By “personal information we mean information, data or an opinion about an identified individual, or about an individual who is reasonably identifiable directly or indirectly from the information (including by reference to identifiers such as a name, an ID number, location data, an online identifier or to one or more factors specific to the physical, economic, cultural or social identity of that person). Those individuals include but are not limited to customers, potential customers, agents, suppliers, distributors, contractors and other business associates. This policy sets out how we handle the personal information we collect and hold. By continuing to use our sites, you agree that to the maximum extent permitted by law we may collect and handle your personal information in accordance with this policy (as amended from time to time).
What personal information does Hachette collect and hold?
The kinds of personal information we may collect and hold are:
If you provide us with more sensitive information this is known as Special Category (“Sensitive”) information and may include details about a person’s racial or ethnic origin, political opinions, religious, philosophical or similar beliefs, trade union membership, genetics, biometrics, health, sexual life, sexual orientation or about criminal offences or proceedings. This type of information will be treated differently and we will explain why we are collecting it and it will only be used with your explicit consent.
We do not keep files containing all of the above information on all people who contact us, or with whom we deal. In many cases, we may have only one or two pieces of data relating to any particular person.
Why does Hachette collect and hold personal information?
We collect and hold personal information for a variety of purposes – and different kinds of personal information are used for different purposes.
In each case, however, the personal information we collect and hold is reasonably necessary for our functions and activities and for our legitimate interests, including in order to provide you with services you would expect from us. These purposes are:
From time to time, when collecting information from you, we may also ask you to “opt-in” to consent to us using or disclosing your personal information other than in accordance with this policy or any applicable law., However, you will also be given the opportunity to “opt out” from receiving communications from us or from third parties that send communications to you in accordance with this policy or in accordance with any additional consent you give, and we will comply with your decision. (You will be able to “opt out”, for example, by clicking on an “unsubscribe” link at the end of an email, or by contacting our Privacy Officer.)
How does Hachette get the personal information it collects and holds?
Hachette only collects personal information by fair , lawful and transparent means, including when people:
If you wish to find out more about what personal information we may hold about you, please see below for information on how you can access and (if necessary) correct that information and data, and how you can have that information or data deleted.
When you visit our website or use our apps we may send your browser a cookie. A cookie is a small file placed on your computer or mobile phone's browser that helps us recognise you when you return to our website or to the app and can tell us whether or not you've visited the site before. Your browser will tell us if you have these cookies, and if you don't, we may generate new ones.
You can disable cookies from our site at any time by changing your browser settings (typically found in the “options” or “preferences” menu of your browser). Please note, however, that changing these settings may prevent areas of our website from working as intended.
We also use third-party cookies, including Google Analytics features (such as Remarketing, e-Commerce Tracking, Demographics and Interest Reporting), Facebook Remarketing tags and tracking pixels and DoubleClick remarketing pixels. Based on your past visits to our website, these enable third-party vendors such as Google and Facebook to provide you with information about products and services that may be of interest to you as you browse the internet more generally (including information about products and services from third-parties).
You can choose to opt out of the above by visiting the Network Advertising Initiative opt out page (available at http://www.aboutads.info/choices) or, for Google Analytics, by visiting Google's Ads Settings and, for DoubleClick, the DoubleClick opt-out page.
For more information about cookies, including to see what cookies have been placed, how to manage and delete them, and how to opt-out of being tracked by social networks and third-party advertisers, visit these services:
Our services are only available to people aged 13 years or over. If you are aged under 13, you will need to have a parent or guardian sign up for our services or to place orders on your behalf
Can I interact with Hachette anonymously or under a pseudonym?
In many cases, you will need to provide your real name when interacting with us. This will particularly be the case when you are (for example) purchasing an item or claiming a prize in a competition.
You may however – wherever lawful and practicable – use a pseudonym (or simply not identify yourself) when dealing with us. For example, if you have a complaint or concern about our site, or a general question about any of our products or services, you are welcome to contact us without identifying yourself. In some cases, however, if you do not provide us with information, we may not be able to provide you with our products or services, or we may not otherwise be able to respond adequately to you.
For clarification on when you must identify yourself, please contact our Privacy Officer. (You may use a pseudonym – or simply not identify yourself – when making such an enquiry.)
Who has access to my personal information?
Generally, only our staff will access your personal information, and then only on a “need to know” basis.
We may, however, also disclose your personal information:
Third party data processors
Your information may be processed by our staff or by the staff of third parties we work with to deliver our business. We take measures to ensure that third parties processing your information on our behalf are acting lawfully in accordance with our instructions and are subject to appropriate confidentiality requirements. We also have adequate technical and organisational safeguards in place in our company and with third party processors to protect your information. Third Party processors of your information include our website hosts and operators, IT support providers, database operators, site analytics providers and software developers;
We only keep your personal information and data for as long as is necessary to provide you with the goods or services you have requested from us or for as law as we reasonably need to retain the information for our legitimate interests.
We operate a data retention policy and look to find ways to reduce the amount of information we hold about you and the length of time we need to keep it.
Your rights and choices
As set out in more detail below, you may:
How can I access (and, if necessary, correct or delete) personal information that Hachette has collected and holds about me?
If you want to review (and, if necessary, correct or delete) personal information that Hachette may have collected and holds on you, please contact our Privacy Officer.
We will respond to your requests to access and to correct or delete your personal information as soon as possible (but in any case, within a reasonable period).
How can I complain about Hachette if it breaches any of applicable privacy principles or any registered code that binds it?
Contact our Privacy Officer (details below) if you have any complaints about breaches by Hachette of any applicable privacy principles or of any registered code that binds it. Alternatively, if you qualify as a “European Union data subject” (for example, because you live or work in Europe, including in the UK), you may contact our EU Data Representative (currently Hachette UK Ltd – [The Legal Department Hachette UK Limited, Carmelite House 50, Victoria Embankment London EC4Y 0DZ ]).
If you qualify as a “European Union data subject”, you may also lodge a complaint about us and our use of your personal information or data to the relevant supervisory authority. Information on how to file such a complaint is available at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
How will Hachette deal with complaints I might have about breaches of applicable privacy legislation or any relevant registered code?
We will treat any complaint about a breach of privacy legislation or any relevant registered code seriously and will investigate any breach of which we become aware – including how it occurred and how best to prevent such a breach occurring again.
We take reasonable steps to ensure that your personal information is treated securely and in accordance with this policy and is not subject to misuse, interference or loss, or unauthorised access, modification or disclosure. We use appropriate technological and operational security measures to protect your information against any unauthorised access or unlawful use, such as using secure servers, we implement firewalls, password access and challenge phrases and, where relevant, we impose limits on who can access personal information. We also encrypt payment transactions using Secure Socket Layer (SSL) certificates.
You understand, however, that the transmission and storage of personal information is not necessarily wholly secure, and that the steps we take to protect your information, though reasonable, may not always be effective. In those circumstances, except insofar as the GDPR requires, we do not accept responsibility for any misuse or loss of, or unauthorised access to, your personal information. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
If we have given you (or where you have chosen) a password which enables you to access our services or parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Does Hachette disclose personal information to people or organisations outside Australia?
Hachette holds personal information securely both in its offices and on secure servers, some of which are located in Australia, and some of which are located in the United Kingdom, under the control of our affiliate company, Hachette UK. Personal information may also be processed by staff operating outside Australia or the European Economic Area. Such staff may be engaged in, among other things, filling your orders, processing payment details and providing support services.
We will not, however, transfer your personal information overseas to a country that is not subject to a comparable privacy scheme unless the organisation to which we disclose that information implements privacy policies at least comparable to the obligations that apply under the GDPR.
Who do I contact about privacy issues?
Contact our Privacy Officer on email@example.com or on 61 2 8248 0800 if you have any concerns or questions about privacy issues, including how Hachette is dealing with or holding your personal information and data. Alternatively, if you qualify as a “European Union data subject” (for example, because you live or work in Europe, including in the UK), you may contact our EU Data Representative (currently Hachette UK Ltd – The Legal Department, Hachette UK Limited, Carmelite House 50 Victoria Embankment, London EC4Y 0DZ) ,
Please also contact our Privacy Officer if, for example:
The Silent Patient is Maximum Sentence’s book of the month for February. We guarantee you’ll be buying it once you’ve read to the bottom of this list.