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- Nicholas Brealey Publishing
The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service
David Freemantle
Prose: non-fiction, Customer services
This book contains 50 tips and techniques to create a Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients.
Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service.
In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.
Praise for The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service
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Deliver truly great customer service. Read The Buzz and be inspired with dozens of practical ideas to improve your business. - Henry Stewart, Chief Executive, Happy Computers
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